Refund policy

 

Refund & Return Policy

Last updated: 6th February 2026

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • All original tags must be attached

  • The item must be returned in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

To initiate a return, please contact us at info@verodigitalsolution.com with your order number and reason for return.

Returns must be approved before being sent back. Items sent without prior approval will not be accepted.

Approved returns should be sent to:

[INSERT RETURN ADDRESS]

Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at info@verodigitalsolution.com with clear photos and your order number.

If approved, we will offer:

  • A replacement at no additional cost, or

  • A refund, depending on the situation

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Customized or personalized products

  • Items that show signs of use, wear, or damage not caused by us

We reserve the right to deny returns that do not meet our policy conditions.

Exchanges

If you wish to exchange an item (e.g., color or style), please contact us within 7 days of receiving your order.

Exchange requests are subject to product availability.

Customers are responsible for return shipping costs for exchanges unless the item was defective or incorrect.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt without providing a reason.

The item must be unused, in original condition, with tags and packaging intact, and proof of purchase must be provided.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note:

  • Shipping fees are non-refundable

  • It may take additional time for your bank or payment provider to process the refund

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@verodigitalsolution.com.